FAQs

You got questions, we got answers!

1. What products do you offer?

We currently offer premium-quality baseball caps and are soon expanding into belts, wallets, and other everyday fashion essentials for men.

 

2. Are your products unisex?

While our current collection is designed with men in mind, many of our designs are versatile and can be styled by anyone.

 

3. How do I place an order?

Simply browse our collection, select your product and size (if applicable), and proceed to checkout. We currently accept online payments via UPI, cards, and net banking.

 

4. Do you offer Cash on Delivery (COD)?

Yes, we offer COD for most pin codes in India. A small additional fee may apply.

 

5. How long will the delivery take?

We try our best to ensure next-day dispatch and then 3-5 days of shipping depending on your Pincode. 

 

6. What if the product arrives damaged?

Our warehouse and delivery partners try their best to ensure safe packaging and shipping. However, if you receive a damaged product you can get in touch with us via WhatsApp and we will arrange a replacement within 7 days.

 

7. What is your return and exchange policy?

We accept returns or exchanges within 7 days of delivery for unused, undamaged products in their original packaging. To initiate a return or exchange, visit our [Returns Page] or contact us via support.

 

8. How do I track my order?

Once your order is shipped, you’ll receive a tracking link via SMS and email. You can also track it from your account page.

 

9. I would like to place a bulk order for my organization. Do you offer a bulk discount?

Yes! We will be delighted to work with your requirements. You can let us know what you are looking for using the link here. We will get back to you as soon as possible.

 

10. How should I care for my MISTAR cap?

Gently hand wash with mild detergent. Avoid machine wash or bleach. Air dry only.

 

11. Is MISTAR an Indian brand?

Yes! MISTAR is proudly made in India and designed for the modern Indian lifestyle.

 

If you have any more queries or clarifications, please contact us on Whatsapp @ 9901-559-430.